What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include High Tides. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms & Conditions
TERMS & CONDITIONS
PLEASE READ CAREFULLY
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All of our products are traditionally and solely intended for tobacco use by legal adults. You must be 18 years old (21 in some areas) to purchase anything from this website. It is your sole responsibility to know your state and local laws regarding the possession and use of tobacco pipes and accessories. Although this site may be linked to other sites, High Tides is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked site, unless specifically stated therein. By entering this site you acknowledge and agree that High Tides has not reviewed all the sites linked to this site and is not responsible for the content of any off-site pages or any other site linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
By entering this site you acknowledge and agree that this site will only be construed and evaluated according to Florida law. If you use this site from other locations, you are responsible for compliance with any and all applicable local laws. High Tides makes no representations that the materials contained within this site are appropriate for locations outside Florida. Any and all information contained in this site, including but not limited to information related to products and services, applies only to those provided or offered in Florida. We reserve the right to refuse service/goods.
Purchases of Tobacco Products or Electronic Cigarettes
If you purchase any tobacco products from the High Tides Site and you are under the legal age to purchase tobacco and/or tobacco accessories including, but not limited to, water pipes, you are subject to local prosecution and fines. Your legal guardians shall be solely liable for any damage resulting from any infringement of such applicable laws.
You agree that any tobacco products, accessories, or supplies purchased by you will be used for lawful purposes, including tobacco or legal blend (as defined in your Municipality) use only and that it is legal in your country and/or state to purchase tobacco-related products.
Use of these products is entirely at the risk and discretion of the user and HighTides will not be responsible for any use or misuse of the products sold herein.
SURGEON GENERAL'S WARNING: Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. Smoking By Pregnant Women May Result in Fetal Injury, Premature Birth, And Low Birth Weight. Cigarette Smoke Contains Carbon Monoxide.
If you purchase any vaporizers and/or electronic cigarettes, you agree that they are not a medical device. The information on the High Tides Site is not intended to be used as a diagnosis, treatment, or cure. Some people may experience an allergic reaction or other side effects of aromatherapy vapors and/or electronic cigarettes. Please consult your physician prior to using a vaporizer and/or electronic cigarette, or if you experience any adverse effects. Vaporizers and/or electronic cigarettes are intended for aromatherapy, delivery of aromatic blends, or smokeless use of tobacco only.
Electronic cigarettes are not for use by persons under legal smoking age. High Tides will not be responsible for improper use of any electronic cigarettes sold on the Site. Keep out of reach of children and pets. If swallowed, electronic cigarettes can present a choking hazard. Nicotine is addictive and can be toxic if inhaled or ingested and may cause irritation if it comes into contact with your eyes or skin. Wash immediately with soap and water upon contact. Like other products with nicotine, you should not use electronic cigarettes if you are pregnant or breastfeeding, have or are at risk of heart disease, high blood pressure, diabetes, if you are taking medicines for depression or asthma or if you are allergic to nicotine, propylene glycol, or any combination of inhalants. Discontinue use and consult a physician if you experience symptoms of nicotine misuse such as nausea, vomiting, dizziness, diarrhea, weakness or rapid heartbeat. Electronic cigarettes do not treat, diagnose or cure any disease, physical ailment or condition. They are not marketed for use as a smoking cessation product and are not intended for use by non-smokers. The electronic cigarettes sold on the Site and the statements made herein have not been evaluated by the FDA, or any other health or regulatory authority. WARNING: Electronic cigarettes with nicotine contain a chemical known to the state of California to cause birth defects or other reproductive harm.
Note: The items listed herein are intended for tobacco and/or legal smoking blends only. Please exit this site if you do not accept these terms and conditions are not of a legal age in your place of residence to purchase tobacco related products, or are in a country where use of this site is not permitted.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
If you believe there was fraudulent activity on your credit card through our website, please email us right away. If a package was delivered to your house from us that you did not order, simply deny acceptance of the package if it was left at your house simply return it to your local post office and deny acceptance of the package and it will be sent back to us at no charge to you. If you receive a package from us you believe to be fraudulent and you do not send back the package you WILL NOT receive a refund.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of High Tides. The collective work includes works that are licensed to High Tides. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with High Tides or purchasing High Tides products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with High Tides or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by High Tides. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Limitation of Liability
High Tides shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if High Tides has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a High Tides product is mistakenly listed at an incorrect price, we reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. High Tides reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, High Tides shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by High Tides without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
High Tides may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to High Tides.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a High Tides or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
High Tides does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, High Tides is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, High Tides reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to High Tides in its sole discretion.
You agree to indemnify, defend, and hold harmless High Tides, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Returns & Refunds
We do not accept returns on used products. Even if you only used it once and washed it out. No exceptions. We at sell only the highest quality glass pipes and accessories at the lowest prices on the market to ensure 100% customer satisfaction. In the unlikely event that you are not satisfied with your order, please email or call us within 7 days of the order delivery date and let us know. We will send you a return number, and you can send the product back to us. No returns will be accepted without a return number. We can either replace the item with one of your choice or issue a refund (see below).
Refunds (Seller Error):
We only accepts returns on un-used products, and a return claim must be filed within five days of the delivery date. If the return is due to High Tides’ error (wrong product/piece missing/etc.), we will send you a prepaid shipping label, and you simply need to drop the package off at the post office. We are not able to accept returns, exchanges or offer full or partial refunds for products that have been used. Please inspect all items prior to use, once used they cannot be returned for any reason. If you decide to send an item back, please be sure to package it the same way it arrived to ensure that it does not break on the way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance and your shipment is damaged, HighTides cannot offer you a refund. Once the item has been inspected and approved for re-stocking, a full refund for the purchase price will be issued.
Refunds (Buyer Preference):
Shipping and handling fees are non-refundable, and buyer is responsible for any return shipping fees incurred on preference based returns.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).
What to do if your product is damaged upon arrival: We go through enormous efforts to properly package and ship all orders to prevent breaking. Our packing methods ensure your glass pieces will arrive at your doorstep safely and in perfect working condition. We believe a good business is one that stands behind it's policies, and resolves any errors in a timely fashion. In the unlikely event that your package arrives damaged, please make sure you take the following steps to ensure getting a replacement is quick and easy:
Step 1. E-mail us at within 24 hours of product delivery with your order number.
Step 2. Take photos of all packaging and materials, AND the damaged item(s).
Step 3. We will send you a return shipping label.
Step 4. Repackage the item in the box it arrived in, and send it back to us.
Step 5. Receive a brand new replacement!
If you have any questions about our return policy, feel free to email us or call us.
Orders placed before 4:20pm PST – Same Day Shipping (Monday – Friday)
Orders placed after 4:20pm PST – during the week / weekends are processed and shipped NEXT BUSINESS DAY
Orders placed during (US public holidays/Postal Holidays) will be processed on NEXT BUSINESS DAY
(Subject to stock availability / Security checks)
Note: Packages does not ship out on Sunday
HOW LONG WILL IT TAKE FOR YOUR PACKAGE TO ARRIVE?
High Tides features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30 PM EST. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.
FEDEX ARRIVAL TIMES
- FedEx Ground / Home Delivery — 2 to 5 Business Days (in the continental U.S.)
- FedEx Express Saver — 3 Business Days
- FedEx 2Day — 2 Business Days
- FedEx Standard Overnight — Next Business Day by 3pm (to most non-rural areas)
- FedEx Priority Overnight — Next Business Day by 10:30am (to most non-rural areas)
USPS ARRIVAL TIMES
- *USPS transit times are estimated and cannot be guaranteed.
- USPS First Class Package — 3 Business Days
- USPS First Class Mail — 2 to 6 Business Days
- USPS Priority Mail — 1 to 3 Business Days
- USPS Express Mail — 1 to 2 Business Days
UPS ARRIVAL TIMES
- UPS Standard — 2 to 7 Business Days
- UPS Expedited — 2 Business Days
- UPS Express Saver — Overnight Delivery by 12:30pm (to most non-rural areas)
- UPS Express — Overnight Delivery by 10:30am
- UPS Express Early AM — Overnight Delivery by 8:30am (to most non-rural areas)
Shipping Speed - Shipping Speed is how quickly the postal carrier delivers your package across the country locally or internationally. International Packages may take longer due to custom check. We do not have any control over customs.
Processing Time - Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders daily after quality/security check has been done of all the items, package them up carefully and safely, and get your box in the hands of the postal carrier.